Extreme Systems LLC
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Frequestly Asked Questions

Here you can find some commonly asked questions about Extreme Systems, LLC and the services that it provides:

 

Can Extreme Systems help me with my new business?

Extreme Systems, LLC is a great resource to build your new business from the ground up. We can design an entire network to build your business around, including security, and IT network.
 

How is a wireless security system different from a hardwire security system?

Wireless systems allow for ease of installation for two-story homes. Extreme Systems prefers to install a hardwired system for most one story homes and businesses. We only use wireless equipment when there is no attic accessibility to run the wiring. There is no difference in the operation of a wireless system than a traditional hardwired system.
 

How long does it take to install security in my home?

A new home security system can be installed in your home in less then a week. Depending on our install schedule, we may be able to install it within a couple days. You will have access to all the security features, including Two Way Voice immediately after install.
 

How long has Extreme Systems, LLC been in business?

Extreme Systems was founded in 2004 and has seen rapid growth ever since.
 

I have call waiting on my phone line. Can that affect my service?

No. The system is designed to seize your phone line in order to call the Extreme Systems Customer Monitoring Center. It will then release the line in order for the Customer Monitoring Center to notify you that an alarm signal was received.
 

I just added a DSL or Cable phone line and caller ID. Do I need to change my alarm system?

Whenever you add or remove optional features from your telephone system (i.e., call waiting, call block for telemarketers), remember to talk to  Extreme Systems Monitoring Station to be sure your alarm system is still transmitting properly. In some cases, you may want to connect your alarm system to a different line. This is normally an easy switch, but will require a Service Order and a site visit by your Maintenance Technician. In any case you should test your alarm transmission to the Monitoring Station whenever a change is made to your phone system. Often a switch to DSL service will require the installation of a special “filter” between your phone line and the alarm control panel. Recent new services like “Voice Over IP” Internet phone service may NOT work with your installed alarm system. Talk to your Extreme Systems Agent about options to insure no breaks in your service.
 

I just had my system installed and I'm still unsure of how to operate it. How do I get help?

Your Installer provided you with instructions, but sometimes we're faced with "information overload" at the end of the installation. Please refer to your "Owner's Guide" that the installer left with you. You'll be surprised at how much of the written information is familiar to you as reinforcement to your instruction. If you still feel uncomfortable with your system's operation, please feel free to call Extreme Systems Customer Service at 480-813-5106. Our representative will answer your questions or arrange for a Service Technician to provide additional personal instruction.

 

I just set off my alarm and my siren is blowing, what do I do now?

Don't panic. Remember your security I.D. pass-code or password. If the alarm activation was accidental, carefully disarm your system with your key-code per your system's instructions. This should reset the alarm. After you've reset the system, wait for the Monitoring Station to call you. If you do not hear from them, your system may have aborted the alarm when you put in your key-code. Don't leave your home or business until you've spoken with the Monitoring Station representative and assured them there is not an emergency. In some cases it may be possible to re-call the authorities if dispatch has taken place.
 

I'm going on vacation. Are there any special precautions I should take?

Be sure your contact information is up-to-date. The Monitoring Station can review this with you before you leave. Your Emergency Notification List should be updated annually. Be sure to notify the Post Office and newspaper delivery service to hold or stop service. Or, a better solution might be to reciprocate with your neighbors and ask one of them to hold your mail and newspapers.
 

I'm ready to leave, but my keypad says the system is not ready to arm. What do I do now?

The keypad is indicating that a zone or device is in the "open" or "trouble" condition. It usually means that a door or window is not closed properly, or a motion sensor is detecting movement and not reset. Correct the problem condition and the keypad should indicate ready to arm. If the problem still exists, it may have to be corrected by a qualified Extreme Systems Service Technician. Customer Service can assist you at 480-813-5106.
 

Is a telephone line necessary?

Extreme Systems recommends a traditional phone line to communicate your alarm signal to our 24 hour UL central monitoring station.
 

My alarm activated while I was at work. The Monitoring Station called me and asked me to respond. What do I do now?

The Monitoring Station follows a prescribed alarm verification procedure. Part of that procedure is to follow the Emergency Notification List that you provided at the time of installation. That may include calling you at work should an alarm be generated from your home during business hours or calling you at home if an alarm was generated from your business. If police or guards are responding to your alarm, they almost always require a responsible party to be present or on the way to the alarmed premises. If it appears that there really is or was an intrusion, do not enter the premises without the police. Go to a neighbor's house or other location, call the Monitoring Station or 9-1-1 and wait for the authorities to respond.
 

No phone line…No problem

Extreme Systems can monitor your home alarm system with our optional digital cellular communicator if you choose not to install a phone line. You can also install a cellular back up system for added protection in the event of telephone service interruption or a cable cut.
 

We're remodeling and changing doors and adding walls. Do I wait until the remodeling is complete to call for service?

Any time there's construction being done or a number of new people are in and around your premises, the possibility exists that your home or business may be vulnerable to unauthorized entry or intrusion. It's a good idea to review your blueprints or remodeling plans with Extreme Systems before starting work. Your local Extreme Systems Agent may suggest options and/or additions consistent with your remodel. It may also be advisable to make temporary repairs or alterations to the security or fire alarm to insure proper operation during the construction phase.
 

What is a Two-Way Voice System?

Two-Way Voice is an audio device added to an alarm or emergency response system, incorporating a speaker and microphone. This allows the Central Monitoring Station to hear what's going on at the premises when the alarm goes off, and directly converse with the homeowner. This feature is invaluable when it comes to reducing false alarms and improving emergency response time.
 

Why does my keypad display "no ac"?

An alarm panel will normally display "no ac" when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed.
 

Will my alarm system still work during a power failure?

Your alarm system is powered by a plug-in transformer that changes normal 110 volts AC to a lower voltage, typically between 12 and 18 volts AC, used by the system. While powering the system, its secondary duties are supplying recharge power to your system's back-up batteries. These batteries are located inside the Master Control unit. Modern Control units self-test their batteries on a routine basis, however the real test comes during an actual AC power failure. Back-up batteries can power an alarm system in a non-alarm status for 4 to 24 hours, depending on load, age and the condition of the cells. If the batteries are in good shape, they will automatically recharge after a power failure, however your keypad may show a "low battery" trouble condition during the recharge period. It is a good idea to schedule a Maintenance Check-up of your alarm system and its back-up batteries on an annual basis.